GENERAL CONDITIONS OF SALE
1. GENERAL INFORMATION
The owner of this website https://ragnia.com/ (hereinafter, the Website) is Miquel Gasol Longhini, with Tax Identification Number (NIF): B56829260, whose contact details are:
Address: Passeig de Gràcia 53, àtic. 08007 Barcelona
Contact telephone number: 660407552
Contact email: gasol@ragnia.com
This document (as well as any other documents mentioned herein) governs the terms and conditions governing the use of this Website (https://ragnia.com/) and the purchase or acquisition of products and/or services thereon (hereinafter, the Terms and Conditions).
For the purposes of these Terms and Conditions, the activity that Ragnia carries out through the Website is understood to include:
Experiences
In addition to reading these Terms and Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy and Ragnia’s privacy and data protection policy. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Terms and Conditions and by all the aforementioned. Therefore, if you do not agree with all of the above, you should not use this Website.
Furthermore, you are hereby notified that these Terms and Conditions may be modified. The User is responsible for consulting them each time they access, browse, and/or use the Website, as those in force at the time the purchase of products and/or services is requested will apply.
For any questions the User may have regarding the Terms and Conditions, they may contact the owner using the contact information provided above or, where applicable, using the contact form.
2. THE USER
Access, browsing, and use of the Website confers the status of user (hereinafter referred to interchangeably as Users, individually, or jointly as Users). Therefore, from the moment you begin browsing the Website, you accept all the Terms and Conditions established herein, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations, as applicable.
The User assumes responsibility for the correct use of the Website. This responsibility extends to:
Use this Website only to make legally valid inquiries and purchases.
Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be canceled and the relevant authorities will be informed.
Provide truthful and lawful contact information, for example, email address, postal address, and/or other information (see Legal Notice and General Conditions of Use).
The User declares that he or she is over 18 years of age and has the legal capacity to enter into contracts through this Website.
The User may, at his or her discretion, formalize the purchase agreement with Ragnia for the desired products and/or services in any of the languages in which these Terms and Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users may purchase on the Website using the established methods and methods. They must follow the online purchasing and/or acquisition procedure at https://ragnia.com/, during which various products and/or services may be selected and added to the shopping cart, basket, or final purchase area, and finally, click on «Checkout.»
Likewise, the User must complete and/or verify the information requested at each step. However, during the purchasing process, before making the payment, the purchase details may be modified.
The User will then receive an email confirming that Ragnia has received their order or request for purchase and/or service provision, i.e., the order confirmation. They will also be informed by email when their purchase is being shipped. If applicable, this information may also be made available to the User through their personal account when connecting to the Website.
Once the purchase process has been completed, the User agrees that the Website will generate an electronic invoice, which will be sent to the User via email and, where applicable, through their personal account on the Website. Furthermore, the User may, if desired, obtain a paper copy of their invoice by requesting it from Ragnia using the contact information on the Website or through the contact information provided above.
The User acknowledges that, at the time of purchase, they are aware of certain specific conditions of sale pertaining to the product and/or service in question, which are displayed next to the presentation or, where applicable, the image of the product and/or service on the Website page. These conditions include, but are not limited to, the name, price, components, weight, quantity, color, product details, or characteristics, the method of delivery and/or the cost of services, and the terms and conditions of the service. and acknowledges that placing the purchase order or acquisition constitutes full and complete acceptance of the specific terms and conditions of sale applicable to each case.
Unless expressly stated otherwise, Ragnia is not the manufacturer of the products sold or that may be marketed on the Website. Although Ragnia makes every effort to ensure that the information displayed on the Website is accurate, occasionally the packaging and/or materials and/or components of the products may contain additional or different information than that appearing on the Website. Therefore, the User should consider not only the information provided on the Website, but also the information available on the labeling, warnings, and/or instructions accompanying the product.
4. AVAILABILITY
5. PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€), and include taxes, unless otherwise indicated and applied by legal requirement, especially with regard to VAT.
However, and unless specifically indicated otherwise, the prices of the items offered exclude any shipping costs that may be incurred, which will be added to the total amount due when the User manages the shipping process. The User will consult the available shipping methods and costs and freely choose the most convenient one.
Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.
Prices may change at any time, but any possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted payment methods are: Credit or debit card, PayPal, and bank transfer.
Ragnia uses all means to ensure the confidentiality and security of the payment information transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.
Credit cards are subject to verification and authorization by the issuing bank. If said bank does not authorize the payment, Ragnia will not be responsible for any delay or non-delivery and will not be able to enter into any contract with the User.
Once Ragnia receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure there are sufficient funds to complete the transaction. The card will be charged at the time the shipping confirmation and/or confirmation of the service provided is sent to the User in the manner and, where applicable, at the established location.
If the payment method is PayPal, the charge will be made when Ragnia sends confirmation of the purchase order for products and/or services to the User.
In any case, by clicking «Complete Purchase,» the User confirms that the payment method used is theirs.
Purchase orders in which the User selects bank transfer as the payment method will be reserved for 5 calendar days from the order confirmation to allow sufficient time for the bank transfer to be taken into account by the payment system used by Ragnia for the Website. Once the system receives the transfer, the order will be prepared and processed for shipping.
With this payment method, the User must ensure that they correctly enter the exact amount of the purchase order, as well as the account number and transfer reference. In the event of an error, Ragnia will not be able to validate the order, which will be canceled.
6. DELIVERY
In cases where physical delivery of the contracted goods is required, deliveries will be made within the following territories: Spain (Mainland and Balearic Islands).
Except in cases of unforeseen or extraordinary circumstances or, where applicable, circumstances arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the timeframe indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If, for any reason attributable to Ragnia, it is unable to meet the delivery date, it will contact the User to inform them of this circumstance. The User may choose to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In all cases, home deliveries are made on business days.
If delivery of the order is impossible due to the User’s absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is located and how to arrange for a redelivery.
If the User will not be at the delivery location during the agreed time slot, they must contact Ragnia to arrange a delivery date.
If 30 days have passed since their order was available for delivery and it has not been delivered for reasons not attributable to Ragnia, Ragnia will understand that the User wishes to withdraw from the contract, and the contract will be deemed terminated. As a result of the termination of the contract, all payments received from the User will be refunded, except for additional costs resulting from the User’s choice of a delivery method other than the least expensive standard delivery method offered by the Website, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is deemed terminated.
However, the User must be aware that shipping costs resulting from the termination may incur additional costs, which may be passed on to the User.
For the purposes of these Terms and Conditions, delivery or the order will be deemed to have occurred when the User or a third party designated by the User acquires physical possession of the products, which will be evidenced by the User signing the receipt of the order at the agreed delivery address.
Any risks arising from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Ragnia receives full payment of all amounts due in relation to the purchase, including shipping costs, or at the time of delivery, if this occurs after Ragnia has received the full amount due.
In accordance with the provisions of Law 37/1992 of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or service will be deemed to be located in the territory applicable to Spanish VAT if the delivery address is located in Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question.
7. TECHNICAL MEANS TO CORRECT ERRORS
Users are hereby informed that if they detect an error when entering the data necessary to process their purchase request on the Website, they may modify it by contacting Ragnia through the contact spaces provided on the Website and, where applicable, through those provided for contacting customer service, and/or using the contact information provided in the first clause (General Information). Users may also correct this information through their personal account on the Website.
In any case, before clicking «Complete Purchase,» the User has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.
Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.
8. RETURNS / CANCELLATION
9. DISCLAIMER OF LIABILITY
Unless otherwise provided by law, Ragnia will not accept any liability for the following losses, regardless of their origin:
· Any losses that were not attributable to any breach on its part;
· Business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or unnecessary expenses); or
· Any other indirect losses that were not reasonably foreseeable by both parties at the time the contract for the sale of the products was entered into between the parties.
· Ragnia also limits its liability in the following cases:
Ragnia takes all measures to provide an accurate display of the product on the Website; however, it is not responsible for minor differences or inaccuracies that may exist due to poor screen resolution, problems with the browser used, or other similar issues. Ragnia will act with the utmost diligence to make the product ordered available to the company responsible for transporting it. However, it is not responsible for damages arising from transport malfunctions, especially due to causes such as strikes, roadblocks, and, in general, any other causes typical of the sector, which result in delays, loss, or theft of the product.
Technical failures that, for fortuitous or other reasons, prevent the normal operation of the online service. Unavailability of the Website for maintenance or other reasons, which prevents the service from being available. Ragnia uses all means at its disposal to carry out the purchase, payment, and shipping/delivery of the products. However, it is exempt from liability for causes beyond its control, such as acts of God or force majeure.
Ragnia will not be liable for the misuse and/or wear and tear of the products used by the User. At the same time, Ragnia will not be liable for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
In general, Ragnia will not be liable for any failure or delay in the performance of any of its obligations when such failure or delay is due to events beyond its reasonable control, i.e., due to force majeure, which may include, but is not limited to:
Strikes, lockouts, or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
Inability to use trains, ships, aircraft, motor transport, or other means of transport, whether public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
Thus, the obligations will be suspended for the duration of the force majeure event, and Ragnia will have an extension of the deadline for fulfilling them for a period equal to the duration of the force majeure event. Ragnia will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure event.
10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User agrees that most communications with Ragnia will be electronic (email or notices posted on the Website).
For contractual purposes, the User agrees to the use of this electronic means of communication and acknowledges that all contracts, notices, information, and other communications that Ragnia sends electronically comply with the legal requirements of being in writing. This condition will not affect the User’s statutory rights.
The User may send notifications and/or communicate with Ragnia through the contact information provided in these Terms and, where applicable, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, Ragnia may contact and/or notify the User by email or at the postal address provided.
11. WAIVER
No waiver by Ragnia of any specific right or legal action, or Ragnia’s failure to require strict performance by the User of any of its obligations, shall constitute a waiver of any other rights or actions arising from a contract or the Terms, nor shall it relieve the User from compliance with its obligations.
No waiver by Ragnia of any of these Terms or of any rights or actions arising from a contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to the User in writing.
12. NULLITY
13. COMPLETE AGREEMENT
These Terms and any document expressly referenced herein constitute the entire agreement between the User and Ragnia in relation to the subject matter of the sale and supersede any prior agreement, understanding, or promise made verbally or in writing by the parties.
The User and Ragnia acknowledge that they have agreed to enter into a contract without relying on any representation or promise made by the other party, except as expressly stated in these Terms and Conditions.
14. DATA PROTECTION
15. APPLICABLE LEGISLATION AND JURISDICTION
Access, browsing, and/or use of this Website and any product purchase agreements through it shall be governed by Spanish law.
Any dispute, problem, or disagreement arising from or related to access, browsing, and/or use of the Website, or the interpretation and execution of these Terms and Conditions, or any sales contracts between Ragnia and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
16. COMPLAINTS AND CLAIMS
The User may send Ragnia any complaints, claims, or other comments they wish to make using the contact information provided at the beginning of these Terms and Conditions (General Information).
In addition, Ragnia has official complaint forms available to consumers and users, which they may request from Ragnia at any time, using the contact information provided at the beginning of these Terms and Conditions (General Information).
Furthermore, if a dispute arises from the conclusion of this purchase contract between Ragnia and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.